After my forced excessive stay in Tacloban due to a storm I must say I’m done with GoHotels. In my earlier review on GoHotels in Bacolod with the bunch of free roaches in the room back than for the very affordable room price of 888 pesos.
Nowadays they charge an average of over 1400 to 1900 pesos depending which day of the week. The rooms are so small that 1 person with luggage hardly fits in. I carry 1 dry bag and 2 25 liter saddle bags and my room was packed.
I’m so happy there is no travel companion that has to share my room
There is a fold down desk kind of thing that is so feeble my iPad fell off. And the bedlinnen was very stained, I hate stained bedlinnen specially for the price of 1800 pesos per night, which I paid for a room.
Greyish towels that are not fluffy, only 2 are provided per room, amenities is 1 tiny soap bar and 1 sachet with a watery shampoo that gave hardly any foam and I have short hair.
Although there is an huge cleaning staff, the rooms, like in Bacolod are not so clean. Hairs from the previous guest and soap rests were stuck in the bathroom and the floor under that so called desk was dirty with dust and hairs also.
Most rooms have no direct daylight and access to a shared community space with tables where you can work and eat and read a free newspaper. They are used as playgrounds for kids and family dinners which make the hotel to a garden of noise.
The rooms all have a connecting door which makes them suitable for family rooms. Yet poor planning of the front desk makes that mum and dad are down the hall away from the kids. And we all know how kids behave when their is no parental guidance. Parents knocking on their children’s door at 6 am begging to be let in is not my kind of alarm clock.
The connecting doors make the room very noisy, I could hear my next door neighbour snore, blow his nose, clear his throat and make midnight phone calls.
Staff and trolleys making noise all day in the corridor. It all ads up.
Together with the bad connecting wifi and the unavailability of free water or even coffee in the hotel make this hotel to a low budget hotel rather than the midrange they try to be.
When I went down one morning at 7 and asked for a place where I could have coffee, they told me: In the mall ma’am. But the Mall only opens at 10 am, so that is a long wait for a bottle of water or your morning coffee.
I have stayed in more affordable hotels that offered better amenities and larger rooms, more quietness and more friendly staff.
Best thing about GoHotels according to them:
- rain shower (that is malfunctioning due to all the chalk on the the shower head)
- good beds and pillows (that is a fact, they guarantee a good nights sleep between grey and stained sheets in a noisy hotel)
- free wifi in all rooms (not true, wifi is weak, and the router in front of my room had a lock and was not accessible, so I had no access to internet from my room)
- super service: isn’t that normal and what hospitality is all about? I did not like the service that much. It was okay, no more, no less.
- Safe and secure: true, there is a safe in every room, the kids next door used it as a playstation. I listen for hours to the slamming of the safe door and the beeping of the dash board.
- LED TV in every room, yes, also true, but you can hear the TV’s from all the rooms around you so no need to switch on yours!
- transport access: yes, they are next to the mall, duh!
- fun vibe…..maybe that is what all the noise is about?
So for their 8 reasons that make it a hotel for every Juan I can name 8 reasons not to stay in GoHotels:
- Stained sheets and grey towels
- Noisy hotel, you can hear all your surrounding neighbours
- lots of rooms without direct daylight
- no strong internet, the wifi is there but no internet most of the time
- dirty rooms
- no coffee, water or whatever snacks available in the hotel lobby
- small rooms, no closet or a proper place to place your bags
- very expensive considering all that
Although half of our miscommunication was based on the fact that Agoda moves bookings on to booking.com which does not state that city taxes are applicable and not included, while the receipt says: the amount you pay at the hotel is……amount, our welcome was not so friendly and check-in took forever.
The staff turned out to be very helpful when we had to prolong our stay, due to the storm approaching.
But no discount for long stay, like what is normal in the Philippines.
Every stay longer than 2 or three nights in most hotels is considered long stay, or returning customers, that get a 5% discount. None of that in GoHotels.
Will I return there? I do not know. If there is nothing else available it will be my last resort. The location is very convenient next or even on top of the Mall. But for the rest the price/quality is way out of balance and GoHotels is not a hotel for every Juan. I can name a few people that cannot afford the new prices at GoHotels.
And to be honest, neither can I, knowing that there are newer, cleaner, more quiet places available that offer better room quality.